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AT&T
believes relationships are the key to customer
loyalty. We partner with telecommunications vendors
who pair their business expertise with the AT&T
network to provide packaged solutions and build
strong customer relationships. Our Partners provide
customers with network packaged solutions that are
tailored to an individual customer�s needs. We
rely on our Partners to provide AT&T customers
with a single point of contact, access to our
customer care representatives and consultative
services that strengthen the relationships we must
create in order to be successful.
SB Telecom has passed a rigorous selection
process to become part of the Distribution team.
They have also completed extensive product training
and must be certified before they can begin selling
any AT&T service. We also monitor their
performance to ensure they maintain our standard of
excellence.
Estelle
Conover
Vice
President/General Manager - Distribution
AT&T
Telecommunications, Inc.

February 15, 2007
Dear Orlando:
I'm writing to give you a personal "THANK YOU" for
the wonderful job you and your team at Small
Business Telecom have accomplished with BellSouth
for 2006!!!
It is my pleasure to also congratulate your 2006
revenue attainment resulting in Silver Partner
status for 2007.
I know that we will have many opportunities to share
additional achievements in the future, and I want
you to know that we appreciate your diligence and
dedication to our program.
I have enjoyed seeing how Small Business Telecom has
grown over the last four years. Your company
continues to meet and exceed the goals that impact
our mutual success.
Wishing you and your team continued success and GOOD
SELLING!!!
Warm Regards,
Estelle Conover
Vice President
AT&T Indirect Channels

September 11, 2006
Dear Orlando,
I want to thank you for your continued loyalty and
performance as a BellSouth Partner. Given the
business challenges common to this industry now, I
especially want to commend you for your current
level of achievement. A review of your year-to-date
performance indicates that Small Business Telecom,
Inc. is currently performing above your agreed upon
target.
We value the relationship that we have built
together and offer our congratulations on your
having exceeded performance expectations to date.
Please feel free to contact my manager, Brett
Harman, or me if you would like to discuss
additional ways to optimize your performance going
forward.
Wishing you ongoing success,
Clay Ogata
Partner Business
Manager
BellSouth
Telecommunications, Inc.

July
19, 2006
Dear
Orlando:
Congratulations
on being selected to the 2006-2007 BellSouth
Authorized Agent Steering Committee! Your
selection to the committee was based on the
integrity of your company, a proven track record of
customer satisfaction, solid sales performance, and
overall commitment to the continued success of the
BellSouth ASR Program.
At
BellSouth we recognize the importance of receiving
valuable input and feedback from trusted agents like
Small Business Telecom, and look to our Steering
Committee to act as an advisory council, providing
input on vital business issues such as compensation,
promotions, systems access etc.
As
a member of the 2006-2007 Steering Committee you
will be invited to:
-
Engage
in key discussions with BellSouth senior
leadership throughout the year.
-
Participate
in targeted focus groups on upcoming marketing
initiatives.
-
Serve
as a delegate on behalf of a broader base of
agents to gather and disseminate input on key
business issues.
-
Attend
informal gatherings with BellSouth leadership.
I
look forward to working with you this year!
Estelle
Conover
Vice
President, Retail Markets
BellSouth
Telecommunications, Inc.
Atlanta,
GA

April
5, 2006
Congratulations Small Business Telecom, Inc
Dear
Orlando:
I
want to thank you for your continued loyalty and
performance as a BellSouth Partner. Given the
business challenges common to this industry now, I
especially want to commend you for your current
level of achievement. A review of your year-to-date
performance indicates that Small Business Telecom,
Inc. is currently performing above your agreed upon
target.
We
value the relationship that we have built together
and offer our congratulations on your having
exceeded performance expectations to date.
Please feel free to contact my manager, Brett
Harman, or me if you would like to discuss
additional ways to optimize your performance going
forward.
Wishing
you ongoing success,
Clay
Ogata
Partner
Business Manager - Distribution
BellSouth
Telecommunications Inc.

February
15, 2005
Dear
Orlando:
It
was a pleasure to see you again at the Biloxi
Partner Kickoff recently. I am writing this
personal thank your for Small Business Telecom's
accomplishments in 2004.
In
addition to reaching Silver Partner status for 2004,
it is also my pleasure to congratulate you on
attaining the Top Partner status for the Western
Region. Small Business Telecom continues to
meet and exceed its goals thereby ensuring our
mutual success.
I
know that we will have many opportunities to share
in additional achievements and I want you to know
that I sincerely appreciate your dedication to our
program.
Please
let me know if there are any ways that your
BellSouth team or I can be of assistance as you
continue to grow. As always, I am looking
forward to great things in 2005, and wish you and
your team continued success!
Regards,
Estelle
Conover
Vice
President and General Manager
BellSouth
Distribution

Oct
20, 2004
Dear
Orlando:
I'm
writing to give you a personal "THANK YOU"
for the wonderful job you and your team at Small
Business Telecom have accomplished in partnership
with BellSouth Distribution to date in 2004!!!
It
is my pleasure to also congratulate you on attaining
Silver Partner status with the ABR results through
September business. I have enjoyed getting to
know you and seeing how Small Business Telecom
continues to meet and exceed the goals that impact
our mutual success.
I
know that we will have many opportunities to share
additional achievements in the future, and I want
you to know that we appreciate your diligence and
dedication to our program.
I
look forward to great things for the rest of this
year and for 2005.
Wishing
you and your team continued success and HAPPY
SELLING !!!
Warm
Regards,
Estelle
Conover
Vice
President and General Manager
BellSouth
Distribution

Feb
23, 2004
Dear
Orlando:
Congratulations
on your selection to the BellSouth Distribution
Steering Committee! Your involvement will
prove to be invaluable over the course of the next 2
years.
The
Steering Committee serves a critical role in the
decisions made which impact the channel. The
committee will meet in person an average of three
times a year to discuss relevant business matters,
gather feedback and resolve issues.
Thank
you for your commitment to this elite team of
BellSouth Distribution Partners and I look forward
to your participation.
Sincerely,
Estelle
Conover
Vice
President/General Manager - Distribution
BellSouth
Telecommunications, Inc.
Atlanta,
GA 30319
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